Booking Terms and Conditions

What is included?

The cost of your rental includes electricity, water, heating and linen (duvets and towels).  While the cottage is equipped with a travel cot, there is no bedding supplied for use with it so please bring baby bedding with you.  We have also provided a high chair.  Please note that there is a telephone, but it is set up for incoming and emergency outgoing calls only.

Occasionally circumstances arise which are outside our control making it necessary to alter or remove facilities without prior notice.

Occupancy

Rowlands of Aviemore will sleep a maximum of 8 people (adults and children) plus one baby.  We will not permit additional guests to stay whilst the house is fully occupied.  We are very happy to accommodate up to 2 well-behaved dogs.

Booking and payment

Once we have confirmed and agreed on the date and price for the booking, you will need to send a deposit of £100 per week.  No booking is confirmed until we have received a deposit.  The balance is to be received by us no later than 6 weeks before arrival.  We do not take any form of card payment – cheques should be payable to “H and G Law” or we can arrange a bank transfer.

Cancellation

Should you cancel your stay, please inform us immediately by telephone and in writing by email or letter.  We will only refund payments made (less an administration fee of £25) if we able to re-let the cottage for the period of the booking.  If we are only able to re-let part of your booking period, we will refund that amount, less the administration fee, the balance being forfeit.  We strongly recommend that you consider travel insurance to recover any cancellation losses.

In the unlikely event that we have to cancel your stay, we will refund your payment in full and help to find alternative accommodation.

Dogs

Dogs are permitted in Rowlands.  Only 2 adult dogs will be permitted – provided they are healthy, fully house trained and kept under control at all times.  You must bring your dog’s basket, as they are allowed on the strict understanding that they must not lie on the bedding or furniture and will be restrained from causing undue annoyance to our neighbours.  They should not be left unattended in the cottage and are not allowed to foul all areas around the cottage property.  We provide bags so that you can pick up your dog’s poo within our garden but please ensure it is properly bagged and put in the bin outside.

Timing

On the day of arrival, occupancy will be available after 3.30pm.  You will need to vacate the cottage by 10am on the day of departure.  We can often be flexible, so please contact us if you need earlier access or later departure.  Please notify us if you intend to arrive after 8pm.

Keys

One set of keys will be provided.  These must be returned to us on departure and we will notify you of how this will happen.  We may request that you post the keys back to us, or that you leave the keys at the cottage, once you have locked up.

Care

Guests are requested to take reasonable and proper care of the property, its furniture, pictures, external and internal fittings and effects and leave the cottage and its contents clean and tidy when vacating.  This includes all cooking utensils and the dishwasher must be emptied.  Guests are requested to remove duvet covers, pillow cases, sheets and towels and to leave them piled in a corner of each bedroom.  We would appreciate it if guests could report any breakage or damage as soon as possible during your stay to allow us time to repair or replace the item.  We may charge for replacing broken or damaged items.

Liability

Rowlands of Aviemore is available for your use and enjoyment at your own risk.  The owners will not accept any liability for loss and/or damage howsoever caused to equipment, personal possessions/property/vehicles or personal injury.  The owners shall not be under any liability to the client or third parties for any loss or damage arising from a breach of the contract or negligence on the part of the client.

Responsibility

The person booking the cottage accepts liability for the behavior of all party members and for ensuring that these terms and conditions are adhered to.

Respect for our neighbours

Rowlands is situated in a residential area and we, therefore, request that you keep noise to a minimum between 11pm and 8am.  This includes playing music and use of the TV.

Satisfactory accommodation

If for any reason the accommodation is unsatisfactory, please notify us immediately so that appropriate action can be taken.  We cannot accept subsequent claims for shortcomings we not notified of.